Most enquiries about a listing come in after six.

A day of calls, answered.

8:20am, office opening: "A landlord wants an appraisal for a rental."

Took the address and the current rent, booked the appraisal into the agent’s calendar.

12:05pm, at an open home: "A buyer asks if the Bellevue Road house has had an offer."

Did not discuss price or offers, took their details and booked a private viewing.

6:38pm, after the office closed: "Ben wants to see the house on Saturday, finance approved."

Booked the open home, qualified the lead and briefed the agent.

10:15pm, late at night: "A tenant has a burst pipe under the house."

Sent it to the property manager as an EMERGENCY, not the sales queue, and relayed the reply.

It already knows how these calls go.

This is the setup you get on day one, and you can read and change every word of it.

Does not assume why they rang

It asks what they need. It does not open with buy, sell or rent.

Qualifies the lead

Budget, timeframe, whether they have sold, and finance status.

Books the viewing

Straight into the right agent calendar, with the listing attached.

Routes urgent maintenance

A tenant with a burst pipe does not get the sales queue.

Handles after-hours enquiries

Capture the property and reason for calling when the team cannot answer.

Gets the manager for tenant emergencies

A burst pipe, no power or a lockout texts the property manager, then rings if nobody replies.

Sees the maintenance problem

Tenants photograph the leak or the broken appliance, and the request arrives with the photo and which trade it needs.

Replies to listing texts

Switch it on and it answers enquiry texts with viewing times, in your agency’s name.

Maintenance Triage, built for real estate.

Tenant issues sorted by urgency, with the photo and the trade it needs. It is sorted by what each call needs from you, most urgent first, and you can ring or text anyone straight from their card. It fills itself from what callers told the receptionist, so nothing is typed in.

When it cannot wait, it gets you.

Two kinds of calls cannot wait: a tenant in trouble, and a buyer ready to move.

Urgent by default: A tenant emergency (burst pipe, no power, lockout, break-in); A buyer ready to make an offer. Aroha texts the owner straight away, rings them if they do not reply, and tells the caller the answer.

Maintenance requests that arrive with a photo

It texts the tenant a link, they photograph the leak or the broken appliance, and the request arrives with the photo, how urgent it looks and which trade it needs.

Works with what you already use.

It keeps every enquiry on its own customer timeline and books viewings into Google Calendar. Export the leads, or connect your CRM through Zapier.

What it costs

Start free. Plans from NZ$79.99 a month, or pay as you go at NZ$0.59 a minute plus NZ$5 a month for a number. Month to month, no contract.

Questions

Will it assume why someone rang?

No, and this is deliberate. It asks what they need rather than opening with buy, sell or rent, because plenty of callers are tenants, tradespeople or developers.

What about a tenant with a burst pipe?

Urgent maintenance goes straight to the property manager, not the sales queue. Same for no hot water, no power, or a lockout.

Will it discuss price?

No. It captures the enquiry and books the agent. It never gives a valuation or a price expectation.

Does it work with our CRM?

It keeps every enquiry on its own customer timeline and books viewings into Google Calendar. Export the leads, or connect other tools through Zapier.

Can tenants show the problem?

Yes. It texts the tenant a link, they photograph the leak or the broken appliance, and the maintenance request arrives with the photo.

Can a hot buyer reach an agent straight away?

Yes, when you switch transfers on. It rings the agent with a short brief and connects them when the agent presses 1.

Can each agent have their own receptionist?

Yes. Growth includes up to three receptionists and Pro up to ten, each with its own name, number and rules.