Never lose a job to voicemail again.
Aroha is an AI receptionist for small businesses in New Zealand, Australia, the United Kingdom, the United States and Canada. It answers your business phone when you can’t, books the job while the caller is on the line, texts the caller and you what happened, and finds you when a job is urgent. Tradies, workshops, restaurants, salons, barbers, clinics, gyms and real estate offices use it to stop losing work to voicemail.
What Aroha does on every call.
- Picks up first ring
- Day and night, weekends, and while you are on another call.
- Books while they are on
- Real times from your calendar, locked in on the call.
- Texts the caller and you
- The booking, the details and the recording, straight after.
- Finds you when it matters
- Urgent jobs text you, then ring you, then tell the caller.
Answering is the easy part.
One call sets off everything after it without anyone touching it: the urgency is graded, the job is booked into the live calendar, it is written up with the access notes, the customer is texted, and you get a one-paragraph brief with the recording.
Everything a great front desk does.
- Answers every call, day and night
- In your business’s name, with a voice you choose.
- Texts and WhatsApp that book
- Customers who text get real times and a booking in reply. It steps back when you answer yourself.
- Books the job
- Offers two real times from your calendar and locks one in while the caller is on the line.
- Puts callers through to you
- Rings you first with a short brief. Press 1 to take the call, or it takes a proper message.
- Chases you about urgent jobs
- Texts you straight away, rings you if you do not reply, and tells the caller your answer.
- Checks with you mid-call
- It texts you the question and gives the caller your answer before they hang up.
- Asks for a photo
- Texts the caller a link, reads the label or the damage, and puts it on the booking.
- Remembers every caller
- Returning callers are greeted by name, with their last job on file.
When it cannot wait, it gets you.
A receptionist does not just take messages. When a job is urgent, Aroha texts you the details, you reply with one number (1 you will ring them, 2 you are on the way, 3 first thing tomorrow) or type a message, and it tells the caller. If you do not reply in the minutes you choose, it phones you, reads you the job and takes your answer.
Four ways to handle a missed call.
Voicemail records a message and most callers ring the next business: of 16.7 million missed calls to small businesses, 69% were not returned within two days (Quo). An answering service usually takes a message, often per call or per minute. Hiring a receptionist costs a wage and covers working hours. Aroha answers at any hour, books into your calendar on the call, texts you the details with the recording, and finds you for urgent jobs, free to start and then from NZ$79.99 a month.
Your first test call in ten minutes.
- Tell Aurora about your business
- Give it your website or answer a few questions. Aurora writes your receptionist: services, prices, hours and rules.
- Ring it yourself
- Try the calls that matter: an urgent job, a change of booking, a question it should not guess. Change any line you do not like.
- Forward your calls
- Keep your number and send calls to Aroha when you are busy or after hours. Every call arrives written up, with the job booked.
Good work should not cost you the next job.
Aroha means love and care in te reo Māori. Founder Leo Bons built it so the person ringing your business gets looked after, even when you are under a sink, mid-cut or with a patient.
Questions
Will my customers know it is AI?
If they ask, it tells them. Most callers care that someone picked up, understood the problem and booked them in. You choose the name, the voice and how it greets people.
What if it gets something wrong?
Every call is written up and scored. Each week Aroha shows you the calls that could have gone better and why, and you can change any line of its instructions yourself.
Can I keep my number?
Yes. Forward calls from your existing number whenever you are busy or after hours, or take a new local number. Nothing changes for your customers.
What happens with an urgent job?
You choose what counts as urgent. Aroha texts you the job straight away, rings you if you do not reply in the minutes you set, and tells the caller your answer.
Can it put a caller through to me?
Yes, when you switch it on. It rings your mobile first with a short brief. Press 1 and you are connected; if you do not, it takes a proper message.
What does it cost?
Start with a free account and test it on your own business. Plans start at NZ$79.99 a month, or pay as you go at NZ$0.59 a minute plus NZ$5 a month for a number. Month to month, no contract.
Does it work outside New Zealand?
Yes. Aroha answers for businesses in New Zealand, Australia, the United Kingdom, the United States and Canada. Prices are in NZD, with an estimate in your currency on the pricing page.
Do I have to set it up myself?
No. Aurora does most of it for you in about ten minutes. If you would rather hand it over completely, Aroha Calls is the same system with our team setting it up and looking after it.