Forward the calls you miss, on any phone.
On most mobile networks, dial **61*NUMBER# to forward calls you don’t answer, **67*NUMBER# for when you’re busy, and **62*NUMBER# for when your phone is off. Replace NUMBER with the number you’re forwarding to and press call. Some networks differ: Spark and Telstra add *11, Verizon uses *71, and Skinny can’t forward at all. Pick your network below for its exact codes.
The standard codes
- When you do not answer
- Turn on: **61*NUMBER#. Turn off: ##61#. Check: *#61#.
- When you are busy or press decline
- Turn on: **67*NUMBER#. Turn off: ##67#. Check: *#67#.
- When your phone is off or has no signal
- Turn on: **62*NUMBER#. Turn off: ##62#. Check: *#62#.
- Every call, straight away
- Turn on: **21*NUMBER#. Turn off: ##21#. Check: *#21#.
Pick your network
- Spark (NZ)
- *61*NUMBER*11#
- One NZ (Vodafone) (NZ)
- **61*NUMBER#
- 2degrees (NZ)
- **61*NUMBER#
- Skinny (NZ)
- Cannot forward
- Warehouse Mobile (NZ)
- **61*NUMBER#
- One NZ home or business phone (fibre) (NZ)
- *92NUMBER
- Spark home or business phone (fibre) (NZ)
- Phone menu
- 2degrees home or business phone (NZ)
- Phone menu
- Telstra (AU)
- **61*NUMBER*11#
- Optus (AU)
- **61*NUMBER*20#
- Vodafone (AU)
- **61*NUMBER#
- TPG (AU)
- **61*NUMBER#
- Boost Mobile (AU)
- **61*NUMBER*11#
- ALDImobile (AU)
- **61*NUMBER*11#
- amaysim (AU)
- Phone menu
- AT&T (US)
- *61*NUMBER#
- T-Mobile (US)
- **61*NUMBER#
- Verizon (US)
- *71NUMBER
- Mint Mobile (US)
- **61*NUMBER#
- Metro by T-Mobile (US)
- **61*NUMBER#
- Cricket (US)
- *61*NUMBER#
- EE (UK)
- **61*NUMBER#
- O2 (UK)
- **61*NUMBER#
- Vodafone (UK)
- **61*NUMBER#
- Three (UK)
- **61*NUMBER#
- giffgaff (UK)
- **61*NUMBER#
- Tesco Mobile (UK)
- **61*NUMBER#
- BT landline (UK)
- *61*NUMBER#
- Rogers (CA)
- *61*NUMBER#
- Bell (CA)
- Phone menu
- Telus (CA)
- *61*NUMBER#
- Fido (CA)
- *61*NUMBER#
- Koodo (CA)
- *61*NUMBER#
- Freedom Mobile (CA)
- **61*NUMBER#
Forward the calls you miss, not every call.
“Forward all calls” sends every call away and your phone never rings. That suits a holiday, not a working day. What you want is conditional forwarding: your phone rings as normal, and only these calls move on:
- No answer: it rings for a set time, then moves on.
- Busy: you are on another call, or you press decline.
- Unreachable: your phone is off, flat or out of coverage.
Turn it off whenever you like.
##002# cancels every forward on most mobile networks and puts your phone back to normal. Your network’s page lists its own cancel codes.
Why forwarding fails, and the fix.
- Voicemail took the slot back. Voicemail uses the same “no answer” setting, and some phone updates restore it. Dial the check code; if it shows your voicemail number, dial the forwarding code again.
- Live Voicemail on iPhone, or Take a Message on Pixel, answers first. Turn it off in the Phone settings.
- Wi-Fi Calling is on. Some networks reject codes over Wi-Fi. Switch Wi-Fi Calling off, dial the code, then switch it back on.
- Prepay or pay as you go. Many prepay plans block forwarding or only allow voicemail. The network page above says which.
- The number is in the wrong format. Use the format your network asks for, with no spaces.
- Dual SIM. Codes apply to the SIM that dials them, so dial from your business SIM.
- The ring time is too short. Under 15 seconds you lose calls you were about to pick up. 20 seconds suits most people.
Test it in two minutes.
Ask someone to ring your number three times. Each call should reach the number you forwarded to:
- Let the first call ring out. That tests “no answer”.
- Press decline on the second. That tests “busy”.
- Turn on flight mode for the third. That tests “phone off”.
Forward them to a receptionist, not a voicemail box.
Most people forward missed calls to voicemail, and most callers hang up on it. Aroha gives you a number to forward to. Its receptionist answers in your business’s name, books the job or takes the details, and texts you a summary. Your phone still rings first, and the cancel code switches it off any time.
Get a free number: Aroha answers up to 60 minutes of calls in your first 14 days, then about 10 calls a month for free. No card. The setup screen shows these codes with your number already filled in.
Questions
What is conditional call forwarding?
It forwards only some calls: the ones you do not answer, the ones that arrive while you are on another call, and the ones that come in while your phone is off. Your phone still rings first for everything else.
Does call forwarding cost extra?
On most plans the forwarded part of the call is billed like a normal call from your phone, which is free on plans with unlimited calls. Some networks charge per minute, mostly in Canada (Bell, Fido, Virgin Plus) and amaysim in Australia. Your network’s page says which.
Will callers know their call was forwarded?
No. They hear your phone ring, then whoever you forwarded to picks up. Their caller ID still shows to the person answering.
Can I forward missed calls to an AI receptionist?
Yes. An AI receptionist like Aroha gives you a phone number; you forward your missed calls to it with these codes. It answers in your business’s name and texts you the details. See how it works.
Why do my missed calls still go to voicemail?
Voicemail is itself a “no answer” forward. Setting a new code replaces it, but phone updates sometimes restore it. Dial *#61# to see where unanswered calls go, and dial your forwarding code again if it shows your voicemail number.
Does forwarding work when my phone is off?
Yes, if you set the “unreachable” code (**62* on most networks). The network forwards the call itself, so your phone does not need to be on or have signal.