The after-hours answering service for Australian tradies.
A blocked drain at midnight or a switchboard fault on a Saturday: Aroha answers in your business name, sorts urgent from routine, and books the rest for the morning.
A call at 11.15pm, Saturday
"Power has gone in half the house and the switchboard smells hot." What Aroha did: Marked it urgent, texted the owner the address and what the caller saw, then rang them when there was no reply in five minutes.
Set up for tradies in Australia.
- Australian numbers
- Carriers ask for proof of a local business address before an Australian number activates. Aroha shows what is needed when you pick a number and walks you through it.
- Telstra, Optus and Vodafone
- Keep your mobile number and forward the calls you miss with the standard codes. Your phone still rings first.
- Your own time zone
- Bookings follow your business hours, whether you are in Perth, Brisbane or Hobart.
- One call, everything after it
- The urgency graded, the job booked, the caller texted, and a short brief sent to you, with the recording in your dashboard.
More than a message service.
- It answers, then it acts
- A message service writes down a name and number. Aroha asks the questions your trade asks, books a real time in your calendar while the caller is on the line, and texts them the confirmation.
- Around the clock, at the same price
- Nights, weekends and public holidays cost the same as a Tuesday morning. There is no after-hours surcharge and no per-call fee.
- Urgent calls reach you
- You choose what counts as urgent. Aroha texts you the job, rings you if you do not reply in the minutes you choose, and tells the caller your answer.
- Your number stays yours
- Forward only the calls you miss, and your phone still rings first. Or take a new local number in minutes.
Around the clock, priced by the minute.
No per-call fees, no after-hours surcharge, no contract. Prices are in New Zealand dollars, excluding GST. Outside New Zealand your bank converts the charge.
- Pay as you go
- NZ$0.59 a minute answered, plus NZ$5 a month for a number
- Essentials
- NZ$79.99 a month for 150 minutes
- Growth
- NZ$179.99 a month for 450 minutes
- Pro
- NZ$349.99 a month for 1,200 minutes
Aroha, a live answering service, or voicemail.
- Answers at 2am on a Sunday
- Aroha: Yes, same price. Live answering service: Depends on the plan. Voicemail: No.
- Books into your calendar on the call
- Aroha: Yes. Live answering service: Sometimes, by hand. Voicemail: No.
- Texts the caller a confirmation
- Aroha: Yes. Live answering service: Depends on the service. Voicemail: No.
- Gets you for an emergency
- Aroha: Texts, then rings you. Live answering service: Usually a message. Voicemail: No.
- What you pay for
- Aroha: Minutes answered. Live answering service: Calls or minutes, set by the plan. Voicemail: Nothing, but the job may go elsewhere.
Questions
Can I get an Australian number?
Yes. Australian carriers ask for proof of a local business address before a number activates. Aroha shows what is needed when you choose a number and walks you through it.
Can I keep my Telstra, Optus or Vodafone number?
Yes. Forward the calls you miss with the standard codes in our forwarding guide. Your phone still rings first.
What currency am I charged in?
New Zealand dollars. Your bank converts it, so the amount in Australian dollars moves a little with the exchange rate, and your billing screen shows the exact amount before you confirm. See pricing.
Does it work across time zones?
Yes. Bookings use your business’s time zone, so a Perth plumber and a Sydney sparky each see their own hours.
Is this a live answering service or an AI?
An AI receptionist. It answers in your business name with a natural voice, and if a caller asks, it tells them. For the calls that need you, it puts them through or texts you straight away, so a person is always one step away.
Can I try it before I pay?
Yes. Start free and test your receptionist in the browser. When you are ready, switch on a 14-day trial from inside Aroha: take a local number, forward the calls you miss to it, and Aroha answers them for 14 days or 60 answered minutes, whichever comes first. No card, nothing to cancel.
What is the cheapest way to get calls answered 24/7?
For most small businesses it is paying by the minute for the calls that actually come in. With Aroha that is NZ$0.59 a minute answered plus NZ$5 a month for a number, with no contract. Once you pass about 130 answered minutes a month, the Essentials plan works out cheaper. See pricing.