A 24/7 answering service for contractors that books the job.
No heat at 2am, a leaking water heater on Sunday, a quote request while you are on a roof: Aroha answers in your business name and gets you when it is an emergency.
A call at 2.05am, Sunday
"Our furnace stopped and it is twenty degrees outside, we have a baby in the house." What Aroha did: Marked it an emergency, texted the owner the address and the furnace model, rang them when there was no reply, and told the caller who was on the way.
Set up for contractors in the United States.
- Local numbers by area code
- Pick a number in your area code, ready in minutes, or keep your number and forward the calls you miss.
- Verizon, AT&T and T-Mobile
- Forwarding the calls you miss is a short code on your phone. Verizon uses its own codes, and our guide has both.
- English, Spanish and more
- It answers in English by default and can speak Spanish or over sixty other languages, including detecting the caller’s language.
- No per-call fees
- You pay for minutes answered. Nights and weekends cost the same as weekdays.
More than a message service.
- It answers, then it acts
- A message service writes down a name and number. Aroha asks the questions your trade asks, books a real time in your calendar while the caller is on the line, and texts them the confirmation.
- Around the clock, at the same price
- Nights, weekends and public holidays cost the same as a Tuesday morning. There is no after-hours surcharge and no per-call fee.
- Urgent calls reach you
- You choose what counts as urgent. Aroha texts you the job, rings you if you do not reply in the minutes you choose, and tells the caller your answer.
- Your number stays yours
- Forward only the calls you miss, and your phone still rings first. Or take a new local number in minutes.
Around the clock, priced by the minute.
No per-call fees, no after-hours surcharge, no contract. Prices are in New Zealand dollars, excluding GST. Outside New Zealand your bank converts the charge.
- Pay as you go
- NZ$0.59 a minute answered, plus NZ$5 a month for a number
- Essentials
- NZ$79.99 a month for 150 minutes
- Growth
- NZ$179.99 a month for 450 minutes
- Pro
- NZ$349.99 a month for 1,200 minutes
Aroha, a live answering service, or voicemail.
- Answers at 2am on a Sunday
- Aroha: Yes, same price. Live answering service: Depends on the plan. Voicemail: No.
- Books into your calendar on the call
- Aroha: Yes. Live answering service: Sometimes, by hand. Voicemail: No.
- Texts the caller a confirmation
- Aroha: Yes. Live answering service: Depends on the service. Voicemail: No.
- Gets you for an emergency
- Aroha: Texts, then rings you. Live answering service: Usually a message. Voicemail: No.
- What you pay for
- Aroha: Minutes answered. Live answering service: Calls or minutes, set by the plan. Voicemail: Nothing, but the job may go elsewhere.
Questions
Can I get a US local number?
Yes, in most area codes, ready in minutes. Pick your area code when you choose a number.
Does call forwarding work on Verizon?
Yes, with Verizon’s own codes. Our forwarding guide covers the standard codes and the Verizon exception.
Is it cheaper than a live answering service?
Usually. You pay by the minute for calls answered, with no per-call fees and no after-hours surcharge. Compare it on the pricing page.
Can it answer in Spanish?
Yes. It speaks over sixty languages, including an option that detects the caller’s language.
Is this a live answering service or an AI?
An AI receptionist. It answers in your business name with a natural voice, and if a caller asks, it tells them. For the calls that need you, it puts them through or texts you straight away, so a person is always one step away.
Can I try it before I pay?
Yes. Start free and test your receptionist in the browser. When you are ready, switch on a 14-day trial from inside Aroha: take a local number, forward the calls you miss to it, and Aroha answers them for 14 days or 60 answered minutes, whichever comes first. No card, nothing to cancel.
What is the cheapest way to get calls answered 24/7?
For most small businesses it is paying by the minute for the calls that actually come in. With Aroha that is NZ$0.59 a minute answered plus NZ$5 a month for a number, with no contract. Once you pass about 130 answered minutes a month, the Essentials plan works out cheaper. See pricing.