The after-hours answering service for New Zealand tradies.
Burst pipe at 10pm, power out on a Sunday, a quote request while you are up a ladder: Aroha answers every one in your business name and gets you when it matters.
A call at 9.40pm, Tuesday
"Hot water cylinder is leaking through the garage ceiling, I have turned the water off at the toby." What Aroha did: Graded it urgent, texted the owner the address and a photo link, and told the caller the owner would ring within ten minutes.
Set up for tradies in New Zealand.
- A local number in minutes
- New Zealand numbers are ready straight away, with no documents. Or keep the number on your van and forward the calls you miss.
- Spark, One NZ and 2degrees
- Forwarding the calls you miss is a short code on your phone, set once. We have the codes for each network.
- Texts that arrive
- Local numbers in New Zealand are for calls, so confirmations and urgent-job texts come from Aroha’s texting number. Customers and you still get every one.
- Built in New Zealand
- Aroha is made in New Zealand by a founder you can email. It greets callers the way you want, including kia ora.
More than a message service.
- It answers, then it acts
- A message service writes down a name and number. Aroha asks the questions your trade asks, books a real time in your calendar while the caller is on the line, and texts them the confirmation.
- Around the clock, at the same price
- Nights, weekends and public holidays cost the same as a Tuesday morning. There is no after-hours surcharge and no per-call fee.
- Urgent calls reach you
- You choose what counts as urgent. Aroha texts you the job, rings you if you do not reply in the minutes you choose, and tells the caller your answer.
- Your number stays yours
- Forward only the calls you miss, and your phone still rings first. Or take a new local number in minutes.
Around the clock, priced by the minute.
No per-call fees, no after-hours surcharge, no contract. Prices are in New Zealand dollars, excluding GST. Outside New Zealand your bank converts the charge.
- Pay as you go
- NZ$0.59 a minute answered, plus NZ$5 a month for a number
- Essentials
- NZ$79.99 a month for 150 minutes
- Growth
- NZ$179.99 a month for 450 minutes
- Pro
- NZ$349.99 a month for 1,200 minutes
Aroha, a live answering service, or voicemail.
- Answers at 2am on a Sunday
- Aroha: Yes, same price. Live answering service: Depends on the plan. Voicemail: No.
- Books into your calendar on the call
- Aroha: Yes. Live answering service: Sometimes, by hand. Voicemail: No.
- Texts the caller a confirmation
- Aroha: Yes. Live answering service: Depends on the service. Voicemail: No.
- Gets you for an emergency
- Aroha: Texts, then rings you. Live answering service: Usually a message. Voicemail: No.
- What you pay for
- Aroha: Minutes answered. Live answering service: Calls or minutes, set by the plan. Voicemail: Nothing, but the job may go elsewhere.
Questions
Do I need ID to get a New Zealand number?
No. New Zealand numbers are ready in minutes without documents.
Can I keep my Spark, One NZ or 2degrees number?
Yes. Forward the calls you miss with a short code from your phone. The NZ forwarding guide has the codes for each network.
Will customers get texts from my number?
In New Zealand, local numbers are for calls. Confirmation texts to your customers, and alerts to you, come from Aroha’s texting number, so nothing is lost.
Does it understand New Zealand accents and place names?
It is built and tested in New Zealand, and it greets callers the way you want, including kia ora.
Is this a live answering service or an AI?
An AI receptionist. It answers in your business name with a natural voice, and if a caller asks, it tells them. For the calls that need you, it puts them through or texts you straight away, so a person is always one step away.
Can I try it before I pay?
Yes. Start free and test your receptionist in the browser. When you are ready, switch on a 14-day trial from inside Aroha: take a local number, forward the calls you miss to it, and Aroha answers them for 14 days or 60 answered minutes, whichever comes first. No card, nothing to cancel.
What is the cheapest way to get calls answered 24/7?
For most small businesses it is paying by the minute for the calls that actually come in. With Aroha that is NZ$0.59 a minute answered plus NZ$5 a month for a number, with no contract. Once you pass about 130 answered minutes a month, the Essentials plan works out cheaper. See pricing.