An AI receptionist that works with Cliniko.
Aroha answers the calls your front desk misses, takes the patient’s details and the reason for the visit, and offers times that do not clash with each practitioner’s Cliniko appointments. You paste one Cliniko calendar link per practitioner.
Connect Cliniko
- In Cliniko, copy each practitioner’s calendar (iCal) link, the one made for Google Calendar.
- In Aroha, open Integrations, choose Cliniko and paste each link.
- Forward the calls you miss to your Aroha number.
What Aroha does
- Answers missed, lunch-time and after-hours calls in your clinic’s name.
- Takes new-patient details and the reason for the visit, without giving clinical advice.
- Sends your team the request with a suggested time that is free in Cliniko.
What it does not do yet
- It does not book the appointment inside Cliniko yet. Your team confirms it in Cliniko.
- It never gives clinical advice; anything urgent is passed straight to you.
Source
Cliniko help: https://help.cliniko.com/en/articles/12973253-connect-cliniko-to-google-calendar
Questions
Is patient information safe?
Aroha reads only busy times from your Cliniko calendar link, not patient records. Call details are kept in your Aroha workspace and you control who sees them.
Do I need to change my phone number to use Aroha with Cliniko?
No. Keep your number and your carrier. Forward the calls you miss to your Aroha number with a short code, and your phone still rings first. See the codes for your network.
What does it cost?
Start free with your own number: Aroha answers up to 60 minutes of calls in your first 14 days, then about 10 calls a month for free. After that, pay as you go at NZ$0.59 a minute or choose a plan from NZ$79.99 a month. See every price.