Aroha AI

An AI receptionist that works with ServiceM8.

Aroha answers the calls you miss, in your business’s name, and books callers around the jobs already in ServiceM8. You paste your ServiceM8 calendar link once; Aroha reads your scheduled jobs as busy time every 15 minutes. You keep your own number and carrier.

Connect ServiceM8

  • In ServiceM8, turn on the External Calendars add-on and copy the calendar (iCal) link for the staff member whose jobs Aroha should book around.
  • In Aroha, open Integrations, choose ServiceM8 and paste the link.
  • Forward the calls you miss to your Aroha number. Your phone still rings first.

What Aroha does

  • Answers missed and after-hours calls, takes the job details, and texts you a summary.
  • Offers callers times that do not clash with your ServiceM8 jobs.
  • Texts the caller a link for photos of the job, and flags urgent jobs straight to your phone.

What it does not do yet

  • It does not create the job inside ServiceM8 yet. You get the details by text and email and add the job yourself.
  • It reads your schedule but never changes anything in ServiceM8.

Source

ServiceM8 help: https://support.servicem8.com/hc/en-us/articles/200272544-How-do-I-see-my-ServiceM8-schedule-in-Google-Calendar

Questions

Does Aroha create ServiceM8 jobs?

Not yet. Aroha books the caller around your ServiceM8 schedule and sends you the job details straight away, so adding the job takes a minute.

Do I need a new phone number?

No. Aroha answers the calls you miss on the number you already have, through call forwarding on any carrier, and books them around your ServiceM8 jobs.

Do I need to change my phone number to use Aroha with ServiceM8?

No. Keep your number and your carrier. Forward the calls you miss to your Aroha number with a short code, and your phone still rings first. See the codes for your network.

What does it cost?

Start free with your own number: Aroha answers up to 60 minutes of calls in your first 14 days, then about 10 calls a month for free. After that, pay as you go at NZ$0.59 a minute or choose a plan from NZ$79.99 a month. See every price.