An AI receptionist for heat pump and air conditioning businesses.
Aroha answers the calls you miss in your busy season. It books services and install quotes into your calendar, takes the make, model and error code for breakdowns, and texts you the ones that cannot wait.
A real kind of call
Caller: Our heat pump is flashing a light and blowing cold air.
Aroha: Thanks. How many times is the light flashing, and do you know the make? I can book a technician for tomorrow morning, and I’ll text you a link to send a photo of the unit and the light.
The owner gets the make, the flash code and a photo. Callout booked for 8am.
The calls it handles for heating and cooling installers
- Heat pump not working
- Aroha asks the make, any error code or flashing light, and when it was last serviced, and books a callout or texts you if it is a vulnerable household.
- New install quote
- It takes the room size, the wall it would go on and where the outdoor unit could sit, and texts a link for photos.
- Annual service
- It finds the next free slot, books it and texts the customer a reminder the day before.
- Commercial unit down
- It takes the site, the unit and the contact on site, and flags it as urgent.
What Aroha asks
- Make, model and any error code
- When it was last serviced
- Room size and wall for installs
- Address and access
- Photos of the unit and the error light
Texted to you straight away
- No heating or cooling for an elderly person, a baby or someone unwell
- A commercial or medical site without cooling
- Water leaking from an indoor unit
Questions
Can it handle the summer rush?
Yes. Aroha answers every call at once, however many come in, and books them in order, so nobody waits on hold.
Can it remind customers about services?
Yes. It can text a reminder the day before a booking.
Do I keep my own number?
Yes. Your phone rings first. Calls you miss are forwarded to your Aroha number with one short code. See the codes for your network.
What does it cost?
Start free: a 14-day trial on your own number with up to 60 minutes of calls, then about 10 answered calls a month free. After that, pay as you go at NZ$0.59 a minute or choose a plan from NZ$79.99 a month. See every price.