The AI receptionist made in New Zealand.

A real kind of call

Caller: Kia ora, half the house has lost power and the switchboard is making a buzzing noise. We’re in Hillcrest.

Aroha: Thanks for ringing. Please keep away from the switchboard for now. Can I grab your address and the best number for you? I’ll text Mike straight away so he can call you back.

Marked urgent. Mike got a text with the address and what the caller heard, then a call when he didn’t reply. The caller got a text saying he was on to it.

What it does on every call.

• Answers in your business name. Kia ora or good morning, the way you would say it. It knows your services, areas and prices because you write them, and if a caller asks whether it is an AI, it tells them.
• Books the job while they’re on the line. Into Google Calendar or your booking link, at a time you are actually free, then it texts the caller the confirmation.
• Gets you for the urgent ones. You decide what counts as urgent. Aroha texts you the job, rings you if you don’t reply, and tells the caller what happens next.
• Photos before you drive out. It can text the caller a link to send a photo of the leak, the fault or the job, so you know what you are walking into.
• A summary after every call. Who rang, what they need, what Aroha told them and the recording, sent to you and kept in your dashboard.
• Shows you what it got wrong. Each week it lists the calls it could have handled better, so you can fix the wording in a minute.

Set up for how New Zealand works.

• Keep your Spark, One NZ or 2degrees number. Your phone still rings first. Forward only the calls you miss with a short code, once. The codes for Spark, One NZ, 2degrees and Skinny are on our guides.
• Or a New Zealand number in minutes. New Zealand numbers are ready straight away, with no documents.
• Texts that reach people. In New Zealand, local numbers are for calls, so confirmations and urgent texts come from Aroha’s texting number. Nobody misses one.
• Closed over Christmas?. Summer Shutdown Cover answers while you are away for one payment of NZ$99, tells callers when you are back and books them in for after the break.
• Priced in New Zealand dollars. Pay as you go at NZ$0.59 a minute answered plus NZ$5 a month for the number, or a plan from NZ$79.99 a month. Month to month, no contract. See pricing.
• Made here, by someone you can email. Aroha is built in New Zealand by its founder, Leo Bons. Questions go to support@arohacalls.com and a person answers.

For the businesses that can’t always pick up.

• Tradies. Plumbers, sparkies, builders and roofers on the tools when the phone rings. Aroha for tradies.
• Clinics. Dental, physio and allied health, where the 7am caller is the one most likely to book. Aroha for clinics.
• Salons and barbers. Mid-cut or mid-colour, with a client in the chair. Salons and barbers.
• Workshops, restaurants, gyms and real estate. Auto workshops, restaurants, gyms and real estate, each with its own example call.

Anywhere in Aotearoa.

Aroha answers the same way from Whangārei to Invercargill. It works with the number you already have, whatever the area code (09, 07, 06, 04 or 03) or a mobile, because you only forward the calls you miss to it.

Bookings follow your hours and time zone, and you set the days you are closed.

Questions

Is there an AI receptionist made in New Zealand?

Yes. Aroha is built in New Zealand and answers calls for New Zealand businesses, and for businesses in Australia, the UK, the US and Canada.

How much does an AI receptionist cost in New Zealand?

You can start free: a free number answers about 10 calls a month. After that, pay as you go at NZ$0.59 a minute answered plus NZ$5 a month for the number, or a plan from NZ$79.99 a month for 150 minutes. Month to month. See pricing.

Can I keep my business number?

Yes. Forward only the calls you miss and your phone still rings first. The New Zealand forwarding guide has the codes for every network.

Does it understand Kiwi accents and place names?

It is built and tested in New Zealand, and it greets callers the way you want, including kia ora. Hear an example call before you decide.

Will my customers know it is an AI?

It answers in your business name with a natural voice. If someone asks, it tells them it is an AI assistant, and anyone who wants a person gets you or a proper message.

What happens with an urgent call at night?

You choose what counts as urgent. Aroha texts you the details straight away and rings you if you don’t reply in the minutes you set. Everything else is booked for the morning.

Does it work with ServiceM8, Tradify or Fergus?

It works alongside them. See ServiceM8, Tradify and Fergus for exactly what connects today and what does not yet.